Shandong Carter Heavy Industry machinery CO.,LTD


Service Promise

Sales and Service

Carter Industry strive the first-class brand, marketing innovation, strengthen the basis of management, efficient and pragmatic team construction.

Service Principle

Create the greatest value, enhance the brand value.

Service Strategy

To reduce customer psychological cost and use cost through standardization, differentiation, value service, Ultimately improve the transition value, customer profitability and ability to buy, so as to enhance the Carter heavy industry service brand competitive power, leading the new trend of service industry.

Service Goal

Exceed customer expectations, beyond industry standards.

Service Promise

Customer email, call, immediately reply, if can not immediately reply should reply within 24 hours. In the warranty period, if the machine fails, after receiving the customer notice, within 500KM to arrive a day; 500KM-1000KM two days to reach more than three days to reach 1000KM.

Service Network

Carter heavy industry with more than 200 sales agent, service agent in domestic, more than 20 parts center, formed a relatively perfect after sale service system.

“5S”Service Engineer

1、Special Oil  

2、Special Parts   

3、Special Service   

4、Specialist Training   

5、Standard Managem 

High quality products, adequate supply of spare parts, fast and efficient after-sales service make our products sell well all over the country, and exported to the United States, Germany, Sweden, Norway, Denmark, Finland, Canada, Australia, Holland, New Zealand, Brazil, Iran and other dozens of countries and regions.

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